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5.0 Stars
Based on 24 Reviews
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5 /
5 Stars
Leonid B.
Posted on : 2015-06-25
During the last four months I got my teeth evaluated; five fillings; referred to an endodontist for root canal re-treatment; referred to a surgeon for tooth extraction; a crown replacement and new dental bridge installation. I selected this office from my United Healthcare insurance website.
Dr. Nancy Ly was my primary doctor. Smart, skilled, confident, and very friendly. Clear without haste, she explained detected pathology and possible treatment plans. She commented on each step during the whole treatment. I felt very comfortable during and after the end of her work for fillings, crown replacement and dental bridge installation.
Dr. Jane Choi did my evaluation. Also, I contacted her in times of Dr. Ly's absence. She was on the right page with my treatment and helped me with advice and assistance. It was amazing cooperation between two doctor-partners in which I always felt protected.
Honest, detailed estimates were given for each simple treatment. It was based on prices of my insurance. After each treatment, Dr. Ly explained to me which of the estimated steps was carried out, and which were not. Office provides financial support for their clients by offering a 10% discount for cash or check payments for non-insured patients and 10% discount for senior citizens without insurance coverage. Three-month payment plan can be provided in addition.
I was referred for an intermediate treatment to an Endodontist and an Oral Surgeon. Both of them were chosen from those who have a contract with my insurance and have a high reputation in dental society. Both of them also have good reputations on Yelp. The crown and dental bridge as well were sent to a lab with the highest level of reputation, even if one of them is in Southern California.
Office placed at ground level with easy access for people with limited mobility. It was recently remodeled. All its rooms and restroom are very clean, with excellent lighting and air conditioning. Kids corner is nice. Office is equipped with Wi-Fi, modern dental chairs, digital x-ray, dental digital camera and TV monitors. Operation lights are very bright, so bring your screen glasses to protect your eyes. Office hours are flexible: some days from 8 AM to 5 PM, others from 9 AM to 6 PM, and on Saturday until 12 PM.
Office building is on the hill. Every time I saw a lot of parking spots around. I used public transportation. Connection is good. Bus 19 (Bart-Civic Center, Caltrain) stop is one block moderately upward and next block down. Bus 9 (Bart-Embarcadero, Mission, San Bruno) stop at Potrero street, then three blocks up with viaduct over the highway. Bus 22 (Marina Blvd., Fillmore) stop is four blocks down. In addition, Bus 10 (Caltrain) has a stop nearby, but I did not use it at all.
So far, so very good. Recently, my wife scheduled her first appointment to the office for a dental cleaning online at potrerohilldental.com
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5 /
5 Stars
James D.
Posted on : 2015-01-10
I was really impressed with my first visit to Potrero Dental. Very high level of professionalism from the very start, they have an excellent website which has lots of useful information and a clever booking feature which reflects how busy they are. I sent an e-mail and they responded immediately with a phone call. Every moment in the dentist office reflects strong consideration of care and comfort, it was very easy to feel relaxed in the company of everybody there. During my inspection, the dentist was very thorough in explaining the condition of a problem I had and the steps we would take to fix it. I was really impressed by the sophisticated technology that they used, tiny cameras and a mounted TV helped explain every little detail, it was all very seamless and really helped me feel comfortable. They were able to accommodate me quickly for an emergency treatment the next day which went very well, I was able to watch some Planet Earth on TV while they numbed me up. The entire time I was being worked on everything was explained to me very clearly. After the treatment my teeth felt great, they did an amazing job of shaping my tooth and making sure my bite was ok afterwards.
Finding a dentist can be complicated, finding one on short notice can be even harder, all of which can make the experience a bit of a nervous one. This was a great turn around for me, I'm really happy to have found a great dentist. Great team!
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5 /
5 Stars
Div V.
Posted on : 2014-02-21
I was looking for a dentist that fit my new dental insurance. When I saw the reviews on Yelp and the convenient city location, I thought I'd give this place a try! I called the office to ask a bunch of questions regarding switching dentists -- the team not only answered all of my questions patiently on the call, they followed up with an in-depth email answering and being fully transparent with every ask that I had.
After a long email chain, I went in for my appointment. The office was clean, modern, and friendly. The receptionist welcomed me by name and had everything ready for me. Before I started the appointment, they asked if I was comfortable with insurance/payment/what we were doing that day (wanting to make sure that there were no surprises).
The appointment itself was a breeze! I generally get very nervous anytime I have to get a numbing shot, but the dentist talked me through all of it and finished quickly without me feeling anything. After the appointment, the dentist showed me before and after pictures and explained everything in detail, including why she used the particular tools she did.
I've sometimes left dentist appointments unsure about what was done or if it was necessary. At this office, I felt like I had all of the information in the most transparent way.
Never thought that the dentist would be so pleasant! I'm so glad I visited here.
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