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4.9 Stars
Based on 25 Reviews
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5 /
5 Stars
Jane L.
Posted on : 2016-07-14
When all the other reviews are glowing and you have a bad experience, you've got to wonder "what's going on here?" On the other hand, my negative experience with Dr. Lyew was very similar to Van's. Never had an issue with cleanings here: they've got the best technology, offer San Pelligrino, and a free Welcome Kit. I had a cavity filled in March. Immediately after the procedure, I noticed a lot of swelling in the area. A few days later, the office called me to check in. I shared that I was I still in pain. Dr. Lyew said I was probably having some residual side effects from the anesthesia and not to worry. A few weeks later, I was still in pain, so I asked for a post-op visit. Dr. Lyew did some adjustments on the tooth, prescribed me a special toothpaste, and sent me on my way. I was told that it could take some time for my mouth to adjust to the new bite. Two weeks later, I started having unbearable pain in my jaw (so bad that I wasn't sleeping) and piercing headaches. I came in for another post-op visit. I sensed something was wrong, but when I told Dr. Lyew I thought I had an infection, he checked my tooth and told me I was likely just clenching my jaw. He encouraged me to schedule an appointment for a mouth guard. I scheduled the appointment -- calling back a few days later to share I still wasn't sleeping because the pain was too much to endure. He was incredibly rude, telling me I still hadn't followed up on his advice to get a mouth guard yet. After more back and forth on the phone, he said "you can go ahead and get a second opinion if you want" and referred me to Bayside Endodontics. On my emergency visit to see them, they confirmed that I had a major infection. At that point, the nerve in the tooth had died. So after $200+ to fill this cavity (and three follow-ups over a span of 6 weeks), I paid $500+ for a root canal -- and was then referred back to Chad Lyew to complete the crown ($1500)... I know this stuff happens, cavities grow (or whatever, I'm not a dentist), but I've never had a medical provider dismiss me and try to push extra (unnecessary) services on me in such a crappy manner. Needless to say, I completed the repair on this tooth elsewhere.
Updated: Dr. Lyew's office reached out after my review to follow up. I didn't expect this and it shows that patient satisfaction and care are important to him. I appreciated that and updated my review to reflect my overall experience with his office. As I said before, their office is impressive and the cleanings went well.
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5 /
5 Stars
Mary M.
Posted on : 2016-02-10
I don't know why I haven't written a review for Dr. Lyew. Maybe it's because he has so many five stars and one more won't make a difference, but my most recent visit was so outstanding I feel compelled to write one now.
I'll admit I don't stay up-to-date with my teeth cleaning so it's nice to get constant reminders from Dr. Lyew's uber-friendly staff when it's about that time to come in. Alemany Dental is on the frontline when it comes to technology. Their online chat system makes it very easy to change/cancel appointments and I like how they prefer to text rather than call to confirm because ain't nobody got time to pick up a phone call during the day. Before any procedure, you get to choose from a wide selection of movies including new releases that would probably cost $3.99 to rent at home on Xfinity or ITunes but watching it free while getting my teeth done is a win in my book. The office feels very high-end with a television on the wall AND ceiling so you don't miss a single scene. Oh, if you're like me and can't hold a straight face, try not to choose a comedy otherwise when a LOL scene comes on and Dr. Lyew is performing on your teeth with your mouth wide open, you don't want to spit in his face because you can't contain your laughter. Just a thought.
Most recently, I came in for my annual teeth cleaning and Dr. Lyew noticed one metal filling I neglected to replace so many years back. Since he was booked back-to-back with patients, I had to make another appointment to come in but it's understandable. Two weeks later I came back and forgot anesthesia was involved to replace a filling. I sorta freaked out since I don't do well with pain and knowing I needed anesthesia to numb my teeth triggered some anxiety. However, Dr. Lyew explained it would be more discomfort than pain. He was right! The act of numbing the area wasn't painful at all. I was still anxious to get the procedure over and done with so I kept ushering Dr. Lyew to get on with the filling but he insisted we waited a few more minutes to let the anesthesia take full effect. Boyyyy I'm glad I listened and shut my mouth because during the filling I felt an immense amount of pressure at one point and I hate to think how much worse it would've been if I rushed the numbing process. Thanks doc.
The only downside I can think of is Alemany Dental is quite popular (for good reason duh). If you want a weekend appointment, it needs to be made months in advance, but luckily the office is only five minutes away walking distance from Daly City Bart so I have no trouble traveling to the office during the week from downtown SF.
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5 /
5 Stars
Verena Z.
Posted on : 2015-07-22
Alemany Dental has a very comforting and welcoming atmosphere when it comes to dental offices, from the waiting room to the actual inside. First of all, Victoria helped me schedule my appointment with Dr. Lyew and was able to accommodate to my class schedule. She even helped track how long it would take to get to the office via public transportation, which helped me plan accordingly! She then was able to help locate my insurance benefits and communicated the details with me over the phone.
On the day of my visit, the x-rays and pre-diagnostics went comfortably and overall were fine. Dr. Lyew went over the photos taken of my teeth, and told me about certain precautions to take in order to maintain good oral hygiene. He was also very personable so I felt pretty relaxed throughout the entire visit. Afterward, Victoria was there again to sit down with me and was very helpful and patient when it came to again making sure I knew what my copay and insurance benefits would be, as well as what any future dental procedures would entail, cost and treatment-wise. Insurance benefits can be difficult to comprehend, but she was more than happy to take the time and help break down the details for me. All in all, it was a pleasant experience, from the medical procedures to the customer service that the dental assistants had to offer.
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Chad Lyew, DDS - Alemany Dental |
3911 Alemany Blvd Ste 1002
San Francisco ,
California
94132
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(650) 997-3317 |
AlemanyDental@gmail.com |
650 560 1554 |
http://www.alemanydental.com |
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